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Professional Beauty Products
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01932 851 505

Terms & Conditions

ABOUT US
The Nail Company are committed to giving a quick and efficient service with customer satisfaction being the keynote. If you have any suggestions or comments please email us at info@thenailcompany.co.uk.

Our Contact details:
The Nail Company, The Barns, Hilltop Farm, Lyne Lane, Lyne, Chertsey, Surrey, KT16 0AW United Kingdom
Phone: Tel 01932 851 505
Email: info@thenailcompany.co.uk
VAT No. 584 6288 93


The Nail Company reserve the right to correct any clerical or typographical errors made by its employees at any time.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to fulfill the order.

The Nail Company is a TRADE supplier and training provider and has been established for over 25 years.

The prices published are for nail technicians and beauty therapists (either trained or undertaking training) and salon owners. If proof of professional status cannot be provided then limited lines may be available to non-trade persons at Recommended Retail Price and your invoice will be amended accordingly. If you are in any doubt please contact us.

Please note that there is a minimum order value of 25.00 Incl. VAT and Carriage. We accept VISA, DELTA, ELECTRON, MASTERCARD, SWITCH, SOLO or MAESTRO card payment for online orders.

If it is a NEW CUSTOMER making payment by card, we will:
- Carry out appropriate SECURITY CHECKS to confirm the transaction is with the genuine cardholder
- Deliver to the cardholder statement address only
- Instruct the carriage company to obtain cardholder signature on delivery.

It is the CUSTOMER RESPONSIBILITY to CHECK THE ORDER UPON DELIVERY for accuracy, quality and damages and to notify The Nail Company WITHIN 3 WORKING DAYS if there is ANY DISCREPANCY.

If the Customer breaches any of the Terms and Conditions of Sale, The Nail Company may defer or cancel any further deliveries of Goods, stop any Goods in transit and treat the Order as terminated.

This does not affect your statutory rights.

SHIPPING AND HANDLING
In the normal course of events, orders will be:
- Delivered CARRIAGE FREE (in Mainland UK) if £50.00 (Net) and over in value. The exception, where a £50.00 (Net) and over order is excessive weight, the carriage charge will be agreed.
- All other Orders will be subject to a £4.95 + VAT CARRIAGE CHARGE. Outside Mainland UK other charges apply.

Carriage charges cover packing and delivery.

In the normal course of events, The Nail Company will deliver the Order to the ADDRESS SPECIFIED BY THE CUSTOMER at the time of placing the Order.

DELIVERY SCHEDULE
In the normal course of events, orders will be:
- DESPATCHED THE SAME DAY if placed by us onto our ordering system before 2.00pm.
- Delivered *NEXT WORKING DAY (in Mainland UK).

For the majority of Orders we use a * Next Day Delivery Service operating Monday to Friday. * We endeavour to provide a next day service to most parts of the Mainland UK however please note that this service is not guaranteed.

Specific time for delivery will not form part of the Order. Although The Nail Company will endeavour to deliver goods by a date agreed with the Customer, such a date is given in good faith and the company will not be liable for any failure to deliver by such a date.

BACK ORDERS
In the normal course of events, The Nail Company will indicate on the invoice any items not in stock. These will be delivered to the Customer as soon as available.

You will always be contacted if we anticipate an excessive delay in supplying any item not in stock. You will have the option to cancel the item if you would rather not wait.

TAX CHARGES
For goods (except books) ordered from the UK or the European Union, VAT is added. Orders from other jurisdictions are VAT free and you should click the exempt button to reduce VAT to zero .

CREDIT CARD SECURITY
All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach The Nail Company computer. They are not held in clear text on any web site.

GUARANTEE
The Nail Company will have no liability to the Customer whatsoever in respect of incorrect storage of the Goods or failure to observe the instructions or recommendations regarding the use of the Goods.

REACHING US
If you need to reach us, please email us on info@thenailcompany.co.uk, alternatively, you can call on 01932 851505 or write to us at The Nail Company, The Barns, Hilltop Farm, Lyne Lane, Lyne, Chertsey, Surrey, KT16 0AW United Kingdom

PRIVACY POLICY
The Nail Company do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

RETURNS POLICY
UNSATISFACTORY QUALITY / DAMAGED IN TRANSIT

The Nail Company will accept the return of Goods if unsatisfactory quality / damaged in transit if
i. Notified to us within 3 WORKING DAYS OF DELIVERY
ii. Returned to us WITHIN 7 WORKING DAYS
iii. We are satisfied that the Goods have not been opened or used any more than necessary to identify the need to return
iv.We are satisfied that the Goods are unsatisfactory quality / damaged in transit.

The Nail Company at its discretion will either replace or repair the Goods so that they comply with the contract. If we unable to replace or repair the Goods we will issue a Credit Note.

Unless Goods are returned to The Nail Company due to the above, the Customer will not be entitled to return Goods to The Nail Company after delivery.

RETURNS (OTHER THAN GOODS OF UNSATISFACTORY QUALITY / DAMAGED IN TRANSIT)

The Nail Company will be entitled to refuse to accept the return of Goods at its entire discretion. In the case of chemical products The Nail Company will not replace or refund these Goods due to risk of contamination after leaving the premises.

If The Nail Company does agree to accept the return of Goods then the Customer will pay for the Goods to be returned by appropriate means. If return is accepted the Goods must be
i. Notified to us within 3 WORKING DAYS OF DELIVERY
ii. Returned to us WITHIN 7 WORKING DAYS OF DELIVERY
iii.Be returned unopened, unused and in re-saleable condition.

Under these circumstances, the Customer who returns the goods will normally incur a 15% of the price paid + VAT handling charge.

REMITTANCE TERMS
Orders will not be processed until payment has been received and cleared.

If the Customer fails to make payment, The Nail Company may defer or cancel any further deliveries of Goods, stop any Goods in transit and treat the Order as terminated.